The following terms and conditions apply to passengers booking with Excel Limousine Service Ltd. incorporated in the province of British Columbia, Canada and therefore subject to British Columbia provincial laws and Canadian federal laws where applicable.
We require a major credit card at the time of booking to guarantee your reservation. The credit card will be charged 24 hours prior to your scheduled service. We accept the following credit cards:
- American Express
- Diners Club
For weddings and graduation bookings we require a 25% non-refundable deposit at time of booking. The balance will be charged 1 week prior to the service date.
All published rates are subject to change without notice. Rates are confirmed once reservation has been made.
All prices are billed in local currency CAD dollars.
For all point to point reservations wait time will be charged in 15 min increments once the grace period of 15 mins has elapsed.
Cancellation and No Show Fees
Cancellation of sedans, SUVs, Vans, and limousines within 12 hours of scheduled pick-up will result in a full charge.
Cancellation of sedans, SUVs, Vans, and limousines within 24 hours of scheduled pick-up will result in a 50% charge.
Cancellation of minibus with less than 48 hours notice will result in a full charge.
A “no show” fee equal to the full fare will be charged when the passenger fails to show up at designated location.
To avoid a “no show” fee please call our dispatch at 604-433-3550.
Conditions of Transport
Excel Limousine Service Ltd. reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Smoking is not permitted in any vehicles.
Excel Limousine Service Ltd. will endeavor to ensure that all transfers arrive at the agreed upon time. Excel Limousine Service Ltd. will not incur any liability whatsoever in the event of any delay due to causes beyond its control. Vehicles are fully insured for passenger and third party claims, as required under local law. Excel Limousine Service Ltd. cannot accept any liability whatsoever for accidents or injuries during any portion of any transfer. Customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage.
Circumstances beyond the control of Excel Limousine Service Ltd. may prevent the timely delivery of guests to their destinations. Anything beyond the control of Excel Limousine Service Ltd. that interrupts or stops any transfer does not in any way result in any liability for Excel Limousine Service Ltd. The following are examples of circumstances which are not within our control:
- Missed flights due to transportation delays
- Accidents causing delays to the vehicle
- Exceptional or severe weather conditions including snow or flood.
- Accidents on the road
- Vandalism and terrorism
- Unforeseen traffic delays
- Problems caused by other customers
- Other circumstances affecting passenger safety
- Bookings that have been made showing incorrect details of dates, flight times etc.
- The list is not exhaustive
Damage or spills in vehicles will be charged for repair or clean up costs.
Excel Limousine reserves the right to substitute for another vehicle providing it is the same or equal size.
Excel Limousine Service Ltd. does not sell, rent, barter, or share your information with any outside organization.